Virtual Fragility Forum 2020 - DCAF-ISSAT presenting design thinking solutions lab on improving service delivery through SSR/G

by Camilla Arvastson · July 13th, 2020.

The Fragility Forum is now going online and so will be the DCAF-ISSAT Design thinking session. The Covid-19 crisis has shown the importance of a legitimate and accountable security sector operating with a service delivery mindset. Our session  “Improving Service Delivery Through Security Sector Governance” is going to focus on how to operationalize this concept into concrete people-centric programming.

It is estimated that by 2030, 80% of the world’s poorest populations will live in fragile contexts and both low- and middle-income countries are affected. SSR/G plays a pivotal role in conflict prevention and building resilience in such environments. Ineffective, poorly managed or unaccountable security and justice institutions are some of the root causes and drivers for conflict.

During the Virtual Fragility Forum, ISSAT's session on "Improving Service Delivery Through Security Sector Governance" enabled participants to explore user-centric solutions to develop their practical understanding of how SSG/R contributes to the root causes of conflict and fragility, using real case examples from Iraq. It aim to bring together a diverse group of practitioners and policy makers from various sectors, stressing a diversity of experiences to enable a dynamic problem-solving process and creating multidisciplinary solutions. 

Participants also took part in identifying mechanisms aiming to increase the legitimacy and effectiveness of the security and justice sector, thus reinforcing pockets of resilience within communities. Applying Design Thinking as a methodology in a virtual environment highlights its potential for emphasizing a people centered approach to programme design when field deployments are not possible. 


  • Part 1: DCAF-ISSAT and its partners are pre-recording presentations on Design thinking as a methodology to ensure a people-centered approach; Iraq’s security and justice challenges; and why service delivery is so important through the linkages and operational entry points of conflict prevention and SSG/R. Watch our recorded video here!
  • Part 2: In small groups (limited spaces available) based on fictional personas’ security and justice needs, we are jointly going to go through the design thinking process to create a SSG/R intervention prototype for our country example Iraq. Watch video's from our participants Solution Labs here! 
  • Part 3: The workshop will conclude with a live plenary open to the those who participated in the group sessions and to anyone interested, where some of the groups will present their prototypes. All participants are invited to the discussions and Q&A. Watch the recording here!


By examining security and justice sector governance reform in contexts of fragility and conflict, the ISSAT Solutions Lab will provide participants with guidance for concrete actions and services that are urgently needed around the world today. The results from this session can be transferable across organizations and integrated into real-world strategies and programming.

For participants from the development sector, ISSAT’s session will reveal the cross-cutting relevance of security and justice sector governance to conflict prevention in fragile or conflict prone contexts, and generate innovative solutions adaptable to your own portfolio and experiences.

#SSR4peace #designthinking #fragilityforum20 


Related resources: 

World Bank Group Strategy for Fragility, Conflict, and Violence 2020-2025

ISSAT – SSR and Prevention

ISSAT – SSR and Fragility

World Bank – Pathway for Peace

OECD – States of Fragility Report 2018

Protellus Design Thinking and Sustinability  

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