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The accountability of private security is an important issue in countries which have huge private components of the security sector, like South Africa (where private security guards outnumber police many times over).
If the private security company in question is operating on a government contract (for instance if the guards are protecting a hospital or government office), then there are more avenues for complaint/investigation (South Africa has one of the most comprehensive oversight and accountability architectures in the world) .... like the ones Thammy mentions: there are complaint lines and one can write letters to parliament, national/provincial/local government, the Public Protector, the courts etc. If the company is committing any criminal offence, they can be reported to the police and case opened against them, then the police will investigate (if they don't, you can report the police to the Independent Police Investigation Directorate IPID which has offices in every province). If the allegation is related to corruption then the best bet is to call the anti-corruption hotline of the Public Service Commission, or to make a report to independent NGO CorruptionWatch at www.corruptionwatch.org.za
However if the private security company operating simply as a commercial company in the private sector and is not breaking any laws, then the complaints can be taken to the South African Private Security Industry Regulating Authority http://www.psira.co.za/joomla/ If these are complaints about unfair labour practices, the complaint can be taken up by the employees' union or to the Commission for Conciliation, Mediation and Arbitration CCMA of labour disputes.
A good resource on police accountability is the African Police Civilian Oversight Forum APCOF http://www.apcof.org/country-data-links/