It has become increasingly clear that courts across the globe must do more to better organize and manage their caseload and that automation alone is not the answer. In response to this need, caseflow management has emerged to become the central method of promoting greater court responsibility and accountability for efficient case processing. For over thirty years court case management concepts have evolved, starting in the US, spreading to other industrialized common law countries initially. Yet, for many judicial systems, the concept, techniques, and supporting systems of caseflow management are still relatively new ideas that need to be more fully understood. This paper helps develop a basic understanding of caseflow management by defining the concept, outlining the various techniques used, presenting in general the different case management information systems that support those techniques, and outlining the core steps a judicial system can take to plan for, select, and implement case management software. The aim is to provide an introduction for assisting judiciaries in developing a caseflow management approach that works best in their own environment.
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